Terms of Service

Acceptance of Terms

• By accessing and using Addis Luxe services, you accept and agree to be bound by the terms and provision of this agreement.
• If you do not agree to abide by the above, please do not use this service.
• These terms apply to all visitors, users, and others who access or use our luxury transportation services.
• We reserve the right to modify these terms at any time without prior notice.
• Your continued use of our services after any modifications constitutes acceptance of the updated terms.

Service Terms and Conditions

• Booking Requirements: All reservations must be made through our official channels with valid payment information.
• Age Restrictions: Passengers must be at least 18 years old to book services. Minors must be accompanied by adults.
• Vehicle Capacity: Maximum passenger limits must be strictly adhered to for safety and legal compliance.
• Route Modifications: Changes to pickup/drop-off locations may incur additional charges and must be communicated in advance.
• Service Hours: Our services operate 24/7, but premium rates may apply during holidays and peak hours.
• Driver Assignment: We reserve the right to assign drivers based on availability and service requirements.

Payment Terms and Billing

• Payment Methods: We accept major credit cards, corporate accounts, and approved digital payment methods.
• Pricing: All prices are subject to change without notice. Confirmed bookings maintain the quoted price.
• Additional Charges: Extra fees may apply for waiting time, additional stops, tolls, and gratuities.
• Cancellation Fees: Cancellation policies vary by service type and timing. See specific cancellation terms below.
• Refund Policy: Refunds are processed within 5-10 business days to the original payment method.
• Corporate Accounts: Monthly billing arrangements available for qualifying corporate clients.

Cancellation and Refund Policy

• Standard Cancellations: Free cancellation up to 24 hours before scheduled service.
• Short Notice Cancellations: Cancellations within 24 hours incur a 50% charge of the total booking amount.
• Same-Day Cancellations: Cancellations on the day of service are non-refundable.
• No-Show Policy: Failure to appear at the scheduled pickup time results in full charge with no refund.
• Weather-Related Cancellations: Cancellations due to severe weather conditions are handled on a case-by-case basis.
• Force Majeure: Cancellations due to circumstances beyond our control may be subject to different terms.

Liability and Insurance

• Vehicle Insurance: All vehicles are fully insured with comprehensive coverage as required by law.
• Passenger Liability: Additional passenger liability insurance is provided for your protection.
• Personal Belongings: Passengers are responsible for their personal belongings left in vehicles.
• Driver Liability: Our professional drivers are fully licensed, insured, and background-checked.
• Service Limitations: Our liability is limited to the cost of the transportation service provided.
• Third-Party Claims: We are not liable for delays or issues caused by third parties or external factors.

Prohibited Activities

To ensure the safety and comfort of all passengers and maintain our high standards, the following activities are strictly prohibited: