Privacy Policy
Your privacy and data security are fundamental to our commitment to excellence. Learn how we protect and handle your personal information.
Our Commitment to Privacy
At Addis Luxe, we understand that your privacy is paramount. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our luxury transportation services.
We are committed to maintaining the highest standards of data protection and transparency. By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
- Personal Information: Name, email address, phone number, billing address, and payment information when you create an account or make a reservation.
- Vehicle Usage Data: Pickup and drop-off locations, trip duration, distance traveled, and vehicle preferences.
- Communication Records: Correspondence with our customer service team, feedback, and support requests.
- Technical Data: IP address, browser type, device information, and usage patterns on our website and mobile applications.
- Location Data: GPS coordinates and location information when using our services, with your explicit consent.
How We Use Your Information
- Service Delivery: To process reservations, coordinate vehicle pickups, and provide transportation services.
- Account Management: To maintain your account, process payments, and manage your booking history.
- Communication: To send booking confirmations, service updates, and respond to your inquiries.
- Service Improvement: To analyze usage patterns and enhance our services, vehicles, and customer experience.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- Marketing: To send promotional materials about our services, special offers, and new features (with your consent).
Information Security
- Data Encryption: All sensitive information is encrypted using industry-standard SSL/TLS protocols.
- Secure Storage: Personal data is stored in secure, encrypted databases with restricted access.
- Access Controls: Only authorized personnel with legitimate business needs can access your information.
- Regular Audits: We conduct regular security assessments and updates to protect against vulnerabilities.
- Payment Security: Payment information is processed through PCI DSS compliant payment processors.
- Incident Response: We have procedures in place to respond to and mitigate any security incidents.
Information Sharing
- Service Providers: We may share information with trusted third-party service providers who assist in operating our business (payment processors, vehicle maintenance, customer support).
- Legal Requirements: We may disclose information when required by law, court order, or to protect our rights and safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the transaction.
- Consent: We will not sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent.
- Aggregated Data: We may share anonymized, aggregated data that cannot identify individual users for research and analytics purposes.
Your Privacy Rights
Access & Control
- • Access your personal information
- • Update or correct your data
- • Delete your account and data
- • Opt-out of marketing communications
Data Portability
- • Export your data in a portable format
- • Transfer your data to another service
- • Request data processing restrictions
- • Object to certain data processing
Contact Us
If you have any questions about this Privacy Policy or our data practices, please don't hesitate to contact us:
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.